What if a customer asks something you never wrote down?

The system tells the customer it needs to check and passes the question to your team. Once you answer, that answer can become part of the knowledge base, but only after you approve it.

Where does it get its answers?

Only from your own information: your policies, documents and past answers, kept in tools like Google Drive or Notion. It does not answer from general knowledge about other businesses. If your information does not cover a question, the system says so and hands it to a person instead of guessing.

How can I see it working first?

Start with a free 30-minute call. For $490 we build a working demo on your own policies, ready in 5 business days and credited to your build if you start within 30 days. Builds start from $2,500, and AI and messaging usage is billed at cost with a monthly limit you set.

Use case

AI customer support on WhatsApp that knows when to call you

Most customer questions have an answer somewhere in your policies. This system answers from your own information at any hour, says so when it does not know, and hands anything unusual to a person. It is in pilot for businesses that support customers on WhatsApp.

Map my workflow See the system step by step

What this looks like today

You answer the same questions every day: return windows, shipping times, sizes, opening hours. Each one takes a minute, and together they take the day.

At night, messages wait. And when a question is not routine, like a damaged order or an angry customer, it is mixed in with all the easy ones, so it can sit longer than it should. Nobody notices which questions keep coming back, so the same gaps stay open week after week.

How the system handles it

01
A customer asks
A question arrives on WhatsApp, day or night.
02
It answers from your own policy
The answer comes from your documents, policies and past answers. For example, a question about returning worn shoes is answered from your return policy, with the source shown.
03
It says so instead of guessing
If your information does not cover the question, the system does not make up an answer.
04
Unusual cases come to you
Refunds, complaints and anything out of the ordinary go to your team with the full conversation, so the customer never repeats themselves.
05
Your answer becomes knowledge
Every conversation is logged. Answers your team writes for edge cases are added to the knowledge base, with your approval.
06
Weekly insights
Each week you see the top questions, gaps in your knowledge base and what customers keep asking for.

What you approve

Refunds. They always go to a person, who sees the whole conversation before deciding.
Complaints and anything unusual, handed over with the full conversation so the customer does not have to explain twice.
Where the line sits. You decide which topics it answers alone and which always come to you, and you can move that line later.
New knowledge. An answer your team wrote is only reused once you approve it.

What it connects to

WhatsApp Business
Google Drive or Notion
Your helpdesk
Slack

Industries

See the system step by step

Support that knows when to call you

Questions

Want this in your business?

Start with a free 30-minute call. We map your workflow with you and show you the system worth building first.

Map my workflow

AI customer support on WhatsApp that knows when to call you

What this looks like today

A customer asks

It answers from your own policy

It says so instead of guessing

Unusual cases come to you

Your answer becomes knowledge

Weekly insights