Answer routine questions. Bring your team in when it matters.
See it in actionIllustrative example · explore each step
Example scenario · Any business with customers
Customers get instant answers from your own information. Anything unusual goes to a person.
Set the boundaries before it runs. Your team stays in charge of the decisions that need a person.
We map the scope, rules, and handoffs with your team before building.
Refunds, complaints and anything unusual go to your team with the full conversation, so the customer never repeats themselves.
Each week: top questions, gaps in your knowledge base, and what customers keep asking for.
Connections confirmed during scoping.