Built on one core. Born in healthcare.
Every Karnit system runs on the same core we built for clinical AI at Wayloom. A reservation flow, a sales pipeline and a medical assessment look different on the surface. Underneath, they share the same brain, the same rules and the same safety checks.
Orchestration
One brain coordinating many agents.
Most AI tools are a single model in a single box. You ask, it answers, and whatever it says goes. That works for a chat. It does not work for a business process, where one task depends on another and the order matters.
Our systems have a central brain, the orchestrator, that holds the plan. It knows what has happened, what should happen next, and which agent is right for each step. The agents, the arms, each do one job well: capture, research, qualify, reply, book, sell, fulfill, report.
Splitting the work this way makes every step smaller, easier to test and easier to fix. If the research arm gets something wrong, we fix the research arm, without touching the rest of the system.
Guardrails
Rules the agents cannot break.
Every system starts with your rules: what it may say, what it may never promise, which prices are real, which questions go to a person. Those rules live outside the model, in code, so a clever prompt cannot talk the system out of them.
Drafts are checked before they leave. A critique step compares each reply against the rules and the facts it was given, and anything that fails is rewritten or stopped. When the system does not know, it says so, instead of guessing.
Each agent also gets only the access its job needs. The reply arm can read your knowledge base, but it cannot issue a refund. The booking arm can create a reservation, but it cannot change your prices.
Human review
You approve what matters.
Automation is not the same as giving up control. In every flow we mark the decisions that matter to your business, and those steps wait for a person. In our diagrams they glow amber.
In healthcare that step is the clinician, who makes every decision. In sales it is your team, who sees every reply before it goes back. In support it is the handoff for refunds, complaints and anything unusual, with the full conversation attached so the customer never repeats themselves.
Over time you decide where the line sits. Steps that prove reliable can move to automatic, and steps that need judgment stay with you.
Monitoring
We know before you do.
A system that runs on its own needs someone watching it. Every Karnit system logs each step: what came in, what the brain decided, which agent acted and what happened next.
Those logs feed alerts. When a connection fails, a step slows down, or answers start to drift, we get an alert and can act before it reaches your customers. On the Run plan, fixing it is our job.
The same data becomes your monthly report: what the system handled, what it escalated, and what it saved. You see the work, not just the bill.
Why build it this way
Healthcare forced us to answer hard questions early. What happens when the model is unsure? Who signs off? How do you prove what the system did last Tuesday? Those answers became the core.
Using one core for every client means each system benefits from what we learned on the others. It also means the safety work is never skipped because a project is small. A booking flow for a lounge gets the same guardrails, review steps and monitoring as an assessment for a clinic.