What counts as an emergency?

Things like a burst pipe or no heat in winter. Each request is read and given an urgency, from routine to same day. You decide where that line sits, and anything above it calls your on-duty manager right away instead of waiting for a vendor booking.

Can it work with the vendors I already use?

Yes. It books from your own vendor list, picking by rating and availability. It does not bring in vendors you have not approved, and the tenant is told who is coming and when, so nobody on your team has to relay the details.

How do I get started?

Book a free 30-minute call. A working demo with your own buildings and vendors is $490, ready in 5 business days and credited to your build if you start within 30 days. Builds start from $2,500, and running it starts from $500 a month.

Use case

Maintenance request automation for property managers

Tenant requests come in at every hour and in every form. This system sorts each one by urgency, books the right vendor from your own list and tells the tenant who is coming. Emergencies skip the queue and reach a person right away. It is in pilot for property managers.

Map my workflow See the system step by step

What this looks like today

Requests arrive by text, voicemail, email and photos. You sort them by hand, call vendors until one is free, then call the tenant back with a time.

The routine work crowds out the urgent work. A leak reported late in the day can wait behind a squeaky door, and at night a real emergency depends on someone noticing the right message. Owners then ask what happened in their unit, and the answer is spread across phones and inboxes.

How the system handles it

01
A tenant reports a problem
A message, a photo or a call, at any hour. For example, a photo of water under a kitchen sink.
02
It sorts by urgency
Each request is read and given an urgency, from routine to same day.
03
Emergencies go straight to a person
Anything like a burst pipe or no heat in winter calls your on-duty manager right away, at any hour.
04
It books the right vendor
The right trade is picked from your vendor list by rating and availability, and the visit is booked.
05
The tenant gets a confirmation
The tenant hears the time window and who is coming, without anyone on your team making the call.
06
Owners see a log per unit
Every request, booking and call is logged per unit, so owners can see what happened and when.

What stays with a person

Emergencies. They go to your on-duty manager by phone, not into a queue.
Your vendor list. The system only books vendors you have already chosen.
Anything unusual waits for your decision instead of being booked automatically.
Where the line sits between routine and urgent. You decide it, and you can move it later.

What it connects to

SMS and WhatsApp
Your property software
Vendor calendars
Phone

See the system step by step

Maintenance on autopilot

Questions

Want this in your business?

Start with a free 30-minute call. We map your workflow with you and show you the system worth building first.

Map my workflow

Maintenance request automation for property managers

What this looks like today

A tenant reports a problem

It sorts by urgency

Emergencies go straight to a person

It books the right vendor

The tenant gets a confirmation

Owners see a log per unit